DATA PROTECTION

Privacy policy

1. Preamble

3D-MOUNTAIN places great importance on the protection of your personal data. This privacy policy aims to inform you about how your data is collected, used, and protected when you browse the website www.3d-mountain.com or place an order on it, in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Law No. 78-17 of 6 January 1978 as amended relating to data processing, files and liberties.

2. Data controller

The data controller for personal data collected on the website is the company 3D MOUNTAIN, SASU with a share capital of €1,000 (variable capital, floor of €100), with its registered office at 5 rue des Myosotis, 63610 Besse-et-Saint-Anastaise, registered with the Clermont-Ferrand Trade and Companies Register under number 821 564 481, represented by Mr. Billy Hatier in his capacity as President.

For any questions concerning your personal data, you can contact us at contact@3d-mountain.com. Find our also Legal notices.

3. Data Collected

We only collect the data necessary for the smooth running of the site and the processing of your orders, including:

  • Identity: surname, first name
  • Contact details: postal address, email address, phone number
  • Order data: purchase history and details, payment methods used (banking details themselves are processed directly by our payment provider, never stored by us)
  • Connection data: IP address, browsing data, cookies (see our Cookie policy)
  • Customer account data: identifiers, preferences

4. Purposes and legal bases

Your data is collected and processed for the following purposes:

  • Order processing, shipping and tracking (fulfilment of the sales contract)
  • Managing your customer account and customer relations
  • Reply to your requests via our contact form
  • Sending newsletters and commercial offers, based on your consent
  • Audience measurement and site improvement, based on your consent (cookies).
  • Compliance with our legal and accounting obligations (invoicing, statutory warranties)

5. Data recipients

Your data is intended for 3D-MOUNTAIN and, to the strict extent necessary for the performance of the above purposes, for our technical service providers: website host, online payment provider, carriers responsible for delivering orders, and, where applicable, customer relationship management or emailing tools. These service providers only use your data on behalf of 3D-MOUNTAIN and in compliance with applicable regulations.

Your data is not sold, rented, or passed on to third parties for commercial purposes.

6. Shelf life

Your data is retained for the strictly necessary duration to fulfil the purposes for which it was collected: customer account data is retained until the account is deleted, order-related data is retained in accordance with accounting and tax obligations (10 years), and data used for commercial prospecting purposes is retained for 3 years from the last contact, unless you object.

7. Transfer of data outside the European Union

The website is hosted within the European Union. Some of our technical providers may process data outside the European Union; in such cases, these transfers are governed by appropriate safeguards (standard contractual clauses of the European Commission or adequacy decision) in accordance with the GDPR.

8. Data Security

3D-MOUNTAIN implements appropriate technical and organisational measures (secure HTTPS connection, restricted data access, protected passwords) to ensure a level of security appropriate to the risks and to protect your data against any loss, alteration, disclosure or unauthorised access.

9. Your rights

In accordance with applicable regulations, you have the following rights concerning your personal data: the right of access, rectification, portability, and erasure of your data, as well as the right to restrict and object to its processing. You also have the right to set directives regarding the fate of your data after your death.

You can exercise these rights at any time by writing to us at contact@3d-mountain.com, stating your identity. A response will be provided within a maximum of one month.

If, after contacting us, you believe your rights are not being upheld, you may lodge a complaint with the National Commission for Information Technology and Liberties (CNIL). www.cnil.fr.

10. Cookies

The site uses cookies that are necessary for its operation as well as, subject to your consent, audience measurement and personalisation cookies. You can manage your preferences at any time via the consent banner or view the details in our Cookie policy.

11. Policy Modification

3D-MOUNTAIN reserves the right to amend this privacy policy at any time, particularly to comply with any regulatory, jurisprudential or technical developments. The version in force is the one published on the website on the date of your visit.