{"id":8,"date":"2026-06-05T13:05:24","date_gmt":"2026-06-05T11:05:24","guid":{"rendered":"https:\/\/preprod.3d-mountain.com\/conditions-generales-de-vente\/"},"modified":"2026-07-03T13:59:37","modified_gmt":"2026-07-03T11:59:37","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/www.3d-mountain.com\/en\/conditions-generales-de-vente\/","title":{"rendered":"Conditions Generales"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8\" class=\"elementor elementor-8 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d17c829 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d17c829\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-wzqa9f7\" data-id=\"wzqa9f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-rxfbepu elementor-widget elementor-widget-text-editor\" data-id=\"rxfbepu\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#C4A882;font-family:Raleway,sans-serif;font-size:13px;letter-spacing:4px;text-transform:uppercase;text-align:center;margin:0;\">CONDITIONS DE VENTE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-sdn0xdo elementor-widget elementor-widget-heading\" data-id=\"sdn0xdo\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Conditions g\u00e9n\u00e9rales de vente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8chmm2u elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8chmm2u\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e84fzzj\" data-id=\"e84fzzj\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-oxwm9aj elementor-widget elementor-widget-html\" data-id=\"oxwm9aj\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"height:1px;\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-jgo7xos elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"jgo7xos\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eis2fzb\" data-id=\"eis2fzb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-t2zxit9 elementor-widget elementor-widget-heading\" data-id=\"t2zxit9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Objet et champ d'application<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-u34kcuv elementor-widget elementor-widget-text-editor\" data-id=\"u34kcuv\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Les pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente (CGV) s&rsquo;appliquent \u00e0 toutes les commandes pass\u00e9es sur le site www.3d-mountain.com, \u00e9dit\u00e9 par la soci\u00e9t\u00e9 3D-MOUNTAIN. Toute commande pass\u00e9e sur le site implique l&rsquo;acceptation sans r\u00e9serve des pr\u00e9sentes CGV par le client, qui reconna\u00eet en avoir pris connaissance pr\u00e9alablement.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">3D-MOUNTAIN se r\u00e9serve le droit de modifier ses CGV \u00e0 tout moment. Les CGV applicables sont celles en vigueur \u00e0 la date de la commande.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-zau6tkl elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"zau6tkl\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bd6e0b\" data-id=\"7bd6e0b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-iav5unn elementor-widget elementor-widget-heading\" data-id=\"iav5unn\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Identification du vendeur<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7mgrz4y elementor-widget elementor-widget-text-editor\" data-id=\"7mgrz4y\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Le site www.3d-mountain.com est \u00e9dit\u00e9 par la soci\u00e9t\u00e9 <strong>3D-MOUNTAIN<\/strong>, SASU au capital social de 1&nbsp;000&nbsp;\u20ac (capital variable, plancher de 100&nbsp;\u20ac), dont le si\u00e8ge social est situ\u00e9 5 rue des Myosotis, 63610 Besse-et-Saint-Anastaise, immatricul\u00e9e au RCS de Clermont-Ferrand sous le num\u00e9ro 821&nbsp;564&nbsp;481 (SIRET 821 564 481 00017), joignable \u00e0 <a href=\"mailto:contact@3d-mountain.com\" style=\"color:#A0522D;\">contact@3d-mountain.com<\/a>. Voir nos <a href=\"\/mentions-legales\/\" style=\"color:#A0522D;\">mentions l\u00e9gales<\/a> pour le d\u00e9tail complet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-mceulix elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"mceulix\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-xlqfxu0\" data-id=\"xlqfxu0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ig0z5c elementor-widget elementor-widget-heading\" data-id=\"3ig0z5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Produits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-r3xvjr2 elementor-widget elementor-widget-text-editor\" data-id=\"r3xvjr2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">3D-MOUNTAIN propose \u00e0 la vente des objets en bois grav\u00e9s, d\u00e9coup\u00e9s et fabriqu\u00e9s dans son atelier en France&nbsp;: d\u00e9corations, cartes 3D relief, troph\u00e9es, cadeaux personnalis\u00e9s, stickers bois, etc. Les caract\u00e9ristiques essentielles des produits sont pr\u00e9sent\u00e9es sur chaque fiche produit du site.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Certains produits sont personnalis\u00e9s ou fabriqu\u00e9s \u00e0 la demande selon les sp\u00e9cifications transmises par le client (gravure, texte, choix de motif). Les photographies et illustrations accompagnant les produits n&rsquo;ont pas de valeur contractuelle&nbsp;; le bois \u00e9tant une mati\u00e8re naturelle, de l\u00e9g\u00e8res variations de teinte ou de grain peuvent exister d&rsquo;une pi\u00e8ce \u00e0 l&rsquo;autre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-xfpf8bl elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"xfpf8bl\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-zyztgwo\" data-id=\"zyztgwo\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0t0aqzx elementor-widget elementor-widget-heading\" data-id=\"0t0aqzx\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Prix<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-zo7l7fl elementor-widget elementor-widget-text-editor\" data-id=\"zo7l7fl\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Les prix des produits sont indiqu\u00e9s en euros, toutes taxes comprises (TTC), hors frais de livraison. Les frais de livraison sont pr\u00e9cis\u00e9s avant la validation d\u00e9finitive de la commande.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">3D-MOUNTAIN se r\u00e9serve le droit de modifier ses prix \u00e0 tout moment. Les produits sont factur\u00e9s sur la base des prix en vigueur au moment de la validation de la commande.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-gsegygx elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"gsegygx\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5rowqe9\" data-id=\"5rowqe9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-o3q0rpp elementor-widget elementor-widget-heading\" data-id=\"o3q0rpp\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Commande<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-p0alpdj elementor-widget elementor-widget-text-editor\" data-id=\"p0alpdj\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Le client s\u00e9lectionne les produits de son choix, les ajoute \u00e0 son panier puis valide sa commande en suivant les \u00e9tapes du tunnel de commande (r\u00e9capitulatif, informations de livraison, paiement). La commande n&rsquo;est d\u00e9finitive qu&rsquo;apr\u00e8s confirmation du paiement.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Un email de confirmation r\u00e9capitulant la commande est envoy\u00e9 au client \u00e0 l&rsquo;adresse indiqu\u00e9e lors de la commande. 3D-MOUNTAIN se r\u00e9serve le droit d&rsquo;annuler ou de refuser toute commande d&rsquo;un client avec lequel existerait un litige relatif au paiement d&rsquo;une commande ant\u00e9rieure, ou en cas d&rsquo;indisponibilit\u00e9 du produit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-slh8joq elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"slh8joq\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-n5jexw7\" data-id=\"n5jexw7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-nssdl8y elementor-widget elementor-widget-heading\" data-id=\"nssdl8y\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. Paiement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-s3qfopp elementor-widget elementor-widget-text-editor\" data-id=\"s3qfopp\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Le paiement s&rsquo;effectue en ligne, en totalit\u00e9, au moment de la commande, par carte bancaire via une plateforme de paiement s\u00e9curis\u00e9e. Les donn\u00e9es bancaires transmises sont chiffr\u00e9es et ne sont jamais stock\u00e9es par 3D-MOUNTAIN, qui n&rsquo;en a \u00e0 aucun moment connaissance.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">La commande est consid\u00e9r\u00e9e comme d\u00e9finitivement valid\u00e9e qu&rsquo;\u00e0 r\u00e9ception de la confirmation de paiement par le prestataire de paiement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-g3klbzn elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"g3klbzn\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ob6mjfu\" data-id=\"ob6mjfu\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-zp476zj elementor-widget elementor-widget-heading\" data-id=\"zp476zj\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">7. Livraison<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-l78plus elementor-widget elementor-widget-text-editor\" data-id=\"l78plus\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">3D-MOUNTAIN livre en France m\u00e9tropolitaine et dans l&rsquo;Union europ\u00e9enne. Les produits sont fabriqu\u00e9s et exp\u00e9di\u00e9s dans un d\u00e9lai de 24 \u00e0 48&nbsp;heures ouvr\u00e9es \u00e0 compter de la validation de la commande, sauf indication contraire pr\u00e9cis\u00e9e sur la fiche produit ou communiqu\u00e9e au client, notamment en cas de forte demande ou pour les commandes de gros volume (commandes professionnelles).<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Le d\u00e9lai de livraison proprement dit, une fois le colis exp\u00e9di\u00e9, d\u00e9pend du transporteur et de la destination&nbsp;; il est indiqu\u00e9 \u00e0 titre estimatif lors de la commande.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Le transfert des risques s&rsquo;op\u00e8re au moment de la remise du produit au client. En cas de dommage constat\u00e9 \u00e0 la livraison, le client doit \u00e9mettre les r\u00e9serves n\u00e9cessaires aupr\u00e8s du transporteur et en informer 3D-MOUNTAIN dans les meilleurs d\u00e9lais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-o9wmql9 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"o9wmql9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-zzhd7tf\" data-id=\"zzhd7tf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac7avh5 elementor-widget elementor-widget-heading\" data-id=\"ac7avh5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">8. Droit de r\u00e9tractation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-oqp3n5i elementor-widget elementor-widget-text-editor\" data-id=\"oqp3n5i\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Conform\u00e9ment \u00e0 l&rsquo;article L221-28 du Code de la consommation, le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 pour les contrats de fourniture de biens confectionn\u00e9s selon les sp\u00e9cifications du consommateur ou nettement personnalis\u00e9s.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">L&rsquo;ensemble des produits propos\u00e9s par 3D-MOUNTAIN \u00e9tant fabriqu\u00e9s ou grav\u00e9s \u00e0 la demande selon les sp\u00e9cifications du client (texte, motif, dimensions ou finitions choisies), <strong>ils ne sont pas \u00e9ligibles au droit de r\u00e9tractation de 14&nbsp;jours<\/strong> pr\u00e9vu par l&rsquo;article L221-18 du Code de la consommation. Cette exclusion est port\u00e9e \u00e0 la connaissance du client avant la validation de sa commande.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Cette exclusion ne fait pas obstacle \u00e0 la garantie l\u00e9gale de conformit\u00e9 et \u00e0 la garantie des vices cach\u00e9s d\u00e9crites \u00e0 l&rsquo;article 9 ci-dessous.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-trhzehu elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"trhzehu\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-vhoz2hn\" data-id=\"vhoz2hn\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7kitf9o elementor-widget elementor-widget-heading\" data-id=\"7kitf9o\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">9. Garanties l\u00e9gales<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5uiodih elementor-widget elementor-widget-text-editor\" data-id=\"5uiodih\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Tous les produits vendus par 3D-MOUNTAIN b\u00e9n\u00e9ficient de plein droit, et sans suppl\u00e9ment de prix&nbsp;:<\/p><ul style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.9;margin:0 0 16px;padding-left:22px;\"><li>de la <strong>garantie l\u00e9gale de conformit\u00e9<\/strong> (articles L217-3 et suivants du Code de la consommation), pour les d\u00e9fauts de conformit\u00e9 existant au moment de la d\u00e9livrance du bien&nbsp;;<\/li><li>de la <strong>garantie l\u00e9gale des vices cach\u00e9s<\/strong> (articles 1641 et suivants du Code civil), pour les d\u00e9fauts cach\u00e9s rendant le produit impropre \u00e0 l&rsquo;usage auquel il est destin\u00e9.<\/li><\/ul><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Dans ce cadre, le client peut choisir entre la r\u00e9paration ou le remplacement du produit, sous r\u00e9serve des conditions de co\u00fbt pr\u00e9vues par l&rsquo;article L217-9 du Code de la consommation. Pour faire valoir ces garanties, le client doit contacter 3D-MOUNTAIN \u00e0 l&rsquo;adresse <a href=\"mailto:contact@3d-mountain.com\" style=\"color:#A0522D;\">contact@3d-mountain.com<\/a> en pr\u00e9cisant le num\u00e9ro de commande et la nature du d\u00e9faut constat\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-kuzy8gy elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"kuzy8gy\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-xfi01va\" data-id=\"xfi01va\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-vm16sgu elementor-widget elementor-widget-heading\" data-id=\"vm16sgu\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">10. Retours et remboursements<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fsmcfe elementor-widget elementor-widget-text-editor\" data-id=\"0fsmcfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Le droit de r\u00e9tractation \u00e9tant exclu pour les produits personnalis\u00e9s (voir article 8), un retour ne peut \u00eatre accept\u00e9 qu&rsquo;en cas de produit non conforme, d\u00e9fectueux ou endommag\u00e9 pendant le transport.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Dans ce cas, le client dispose d&rsquo;un d\u00e9lai de 14&nbsp;jours \u00e0 compter de la r\u00e9ception pour signaler le probl\u00e8me \u00e0 <a href=\"mailto:contact@3d-mountain.com\" style=\"color:#A0522D;\">contact@3d-mountain.com<\/a>, avec photos \u00e0 l&rsquo;appui. Apr\u00e8s validation, 3D-MOUNTAIN proc\u00e8de, selon le cas, au remplacement du produit ou \u00e0 son remboursement.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Lorsque le retour r\u00e9sulte d&rsquo;une erreur ou d&rsquo;un d\u00e9faut imputable \u00e0 3D-MOUNTAIN, les frais de retour sont pris en charge par 3D-MOUNTAIN. Dans les autres cas, les frais de retour restent \u00e0 la charge du client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-mdfn0kd elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"mdfn0kd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-mrp260y\" data-id=\"mrp260y\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-x23gu0q elementor-widget elementor-widget-heading\" data-id=\"x23gu0q\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">11. Responsabilit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-h2ymkb1 elementor-widget elementor-widget-text-editor\" data-id=\"h2ymkb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">3D-MOUNTAIN ne saurait \u00eatre tenue responsable des dommages r\u00e9sultant d&rsquo;une utilisation du produit non conforme \u00e0 sa destination, d&rsquo;un cas de force majeure, ou du fait d&rsquo;un tiers (notamment le transporteur). La responsabilit\u00e9 de 3D-MOUNTAIN ne saurait \u00eatre engag\u00e9e au-del\u00e0 du montant de la commande concern\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cvzvyn elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cvzvyn\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-mk8pzem\" data-id=\"mk8pzem\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-t5aave1 elementor-widget elementor-widget-heading\" data-id=\"t5aave1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">12. Propri\u00e9t\u00e9 intellectuelle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-vspztv1 elementor-widget elementor-widget-text-editor\" data-id=\"vspztv1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Les cr\u00e9ations, visuels, motifs et gravures propos\u00e9s par 3D-MOUNTAIN restent la propri\u00e9t\u00e9 intellectuelle de 3D-MOUNTAIN, sauf accord contraire. Le client qui transmet un visuel ou un texte \u00e0 personnaliser garantit disposer des droits n\u00e9cessaires sur ce contenu et en assume l&rsquo;enti\u00e8re responsabilit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4suftoa elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4suftoa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-n4fqk9x\" data-id=\"n4fqk9x\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bvtyxjf elementor-widget elementor-widget-heading\" data-id=\"bvtyxjf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">13. Donn\u00e9es personnelles<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ejarbf7 elementor-widget elementor-widget-text-editor\" data-id=\"ejarbf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Le traitement des donn\u00e9es personnelles du client dans le cadre de sa commande est d\u00e9crit dans notre <a href=\"\/politique-de-confidentialite\/\" style=\"color:#A0522D;\">politique de confidentialit\u00e9<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-nboo6iu elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"nboo6iu\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-s6tbf53\" data-id=\"s6tbf53\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-kz00354 elementor-widget elementor-widget-heading\" data-id=\"kz00354\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">14. Litiges et m\u00e9diation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ehxiupc elementor-widget elementor-widget-text-editor\" data-id=\"ehxiupc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">En cas de litige, le client est invit\u00e9 \u00e0 contacter en priorit\u00e9 le service client de 3D-MOUNTAIN \u00e0 <a href=\"mailto:contact@3d-mountain.com\" style=\"color:#A0522D;\">contact@3d-mountain.com<\/a> afin de rechercher une solution amiable.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Conform\u00e9ment aux articles L616-1 et R616-1 du Code de la consommation, en l&rsquo;absence de r\u00e9solution amiable, le client consommateur a la possibilit\u00e9 de recourir gratuitement au service de m\u00e9diation de la consommation suivant&nbsp;: <strong>[\u00c0 COMPL\u00c9TER \u2014 nom, adresse et site web du m\u00e9diateur de la consommation]<\/strong>.<\/p><p style=\"color:#2C2C2C;font-family:Lato,sans-serif;font-size:15px;line-height:1.8;margin:0 0 16px;\">Les pr\u00e9sentes CGV sont soumises au droit fran\u00e7ais. \u00c0 d\u00e9faut de r\u00e9solution amiable, les tribunaux fran\u00e7ais seront seuls comp\u00e9tents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions Generales - 3D Mountain<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.3d-mountain.com\/en\/conditions-generales-de-vente\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions Generales - 3D Mountain\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.3d-mountain.com\/en\/conditions-generales-de-vente\/\" \/>\n<meta property=\"og:site_name\" content=\"3D Mountain\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-03T11:59:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.3d-mountain.com\\\/conditions-generales-de-vente\\\/\",\"url\":\"https:\\\/\\\/www.3d-mountain.com\\\/conditions-generales-de-vente\\\/\",\"name\":\"Conditions Generales - 3D Mountain\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.3d-mountain.com\\\/#website\"},\"datePublished\":\"2026-06-05T11:05:24+00:00\",\"dateModified\":\"2026-07-03T11:59:37+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.3d-mountain.com\\\/conditions-generales-de-vente\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.3d-mountain.com\\\/conditions-generales-de-vente\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.3d-mountain.com\\\/conditions-generales-de-vente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.3d-mountain.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Conditions Generales\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.3d-mountain.com\\\/#website\",\"url\":\"https:\\\/\\\/www.3d-mountain.com\\\/\",\"name\":\"3D Mountain\",\"description\":\"Du bois. 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